The quality of VicSuper’s advice model helped the $16 billion super fund for Victorian public sector workers onto the winners podium.
VicSuper took out the Member Services Fund of the Year category at the Conexus Financial Superannuation Awards 2017.
In this category, the award judges emphasised the quality of a fund’s online tools, the presentation of its website and the levels of advice available.
“VicSuper did really well in every category – with a great website and online calculators – and it was a particular stand out in advice where it has a great advice model,” award judge and CHOICE chief executive Alan Kirkland said.
Kirkland added that VicSuper clearly had skilled and enthusiastic staff.
VicSuper chief executive Michael Dundon said the win was a testament to the work his team had done over the past three years to improve the fund’s underlying technology platforms, advice offering, and member-facing online services.
A little over three years ago, VicSuper refreshed its Sonata administration platform, allowing it to upgrade its website, implement a new mobile offering, and improve the connectivity to its call centre.
Asked what was next on the agenda to improve member services he revealed a project underway to move into robo-advice.
“We are currently working with Rice Warner to build a new digital tool for automated financial education and limited advice.”
The other finalists in the Member Services Fund of the Year category were MTAA Super, Plum Super and UniSuper.
View the full list of winners across all 12 categories.
More than $86,000 was raised for The Wayside Chapel, which was the charity partner for the the Conexus Financial Superannuation Awards 2017, at the gala dinner to announce the winners in Sydney on March 9. To donate to Wayside click here.