While Health Super and First State Super boasted a “cultural and strategic fit” when the two funds first announced a merger at the end of 2010, they still had a lot of work to do to join the two plans together. Twenty months or so on from the announcement, getting members on the same page in terms of their insurance coverage has been among the biggest challenges resulting from the combination, Michael Dwyer, First State chief executive, says. The task of combining insurance plans and making sure all 750,000 members had [...]